TERMS & CONDITIONS
Provider will demonstrate to the participant The Basic Business Principals of owning and operating a Medical Practice Management Business.
Provider will provide a 2 series training approach:
STEP 1 – “The Basics Course” – A thorough business Overview Via On-Line Training (Video and Screen Sharing) – 12 total Sessions
STEP 2 – “The Advanced Course” – An in-depth training of additional ancillary services your business can present to medical practices nationwide
1.3 Program Overview (Step 1)
Provider will train and provide a detailed overview covering the following points:
Goals and Objectives Basics of business ownership What are YOUR business offerings Medical Billing 101 Hands on Billing Walkthrough Electronic Medical Records (EMR) 101 How to propose your services and development of a contract for those services Cost of Services Offered and Vendor Selection Medical Billing/Coding personnel sourcing and compensation Networking/Marketing Plan Development Marketing material development assistance (including the design and sourcing of design/printing resources) Overview of free and low-cost solutions to enhance your businesses’ image Questions and Answers
1.4 Program Overview (Step 2)
Provider will train and provide a detailed overview covering the following points: Developing your contact sphere Follow-up do’s and don’ts Integrating Consulting into your business services “Hit the road” (cold calling) In-Depth training on the sales cycle for several ancillary services (In-House Dispensing, Medical Supplies, Accounting and Finance Services, HIPAA Compliance Services, Payroll Services, and Recruiting Services.
1.6 General Training Prerequisites
Prior to Step 2 beginning – participant must be prepared at the time of training with printed marketing materials, a launched website, business cards, business phone number/fax, business e-mail address, ideal networking group(s) to join.
2.0 TRAINING APPROACH
2.1 Step 1 – Training Requirements (On-Line)
Participant must be able to participate in an on-line video conference setting for a minimum of 2 hours per day.
2.2 Step 2 – Training Requirements (On-Line)
Participant must be able to participate in an on-line video conference setting for a minimum of 2 hours per day.
2.3 Tools Needed
A laptop or desktop computer is required. Recommended additional supplies include but are not limited to a desk phone (not just a cell phone), a note pad, a pen/pencil, and a solid internet connection.
3.0 POST TRAINING OUTLINE
3.1 SUPPORT RESOURCES
Quest Consulting Services will provide support to include the following:
1) Workflow development for your first 2 accounts
2) Oversight of the enrollment process for your first two Billing Accounts through the use of BillNow Services’.
We will ensure your client is setup with the following:
1) Enrolled through the billing software;
2) Schedule is created based on your clients’ requirements;
3) Your client is trained on the proper use of the scheduling software;
4) Your client has a properly designed and coded Super Bill/Charge Ticket and that once created it is uploaded into the software
3.2 VENDOR RESOURCES
Vendor relationships will be developed and initiated throughout Step 1 and Step 2 of training.
1) BILLNow –
- Practice Management Software (Billing Software)
b. Available on-line through an internet browser
c. Web-Based Customized Reporting options
d. Low Setup Fee and On-Going fees passed onto the doctor
- EMR Software
b. HIPAA & Meaningful Use Compliant
c. Implemented by your support staff at Quest Consulting Services
d. On-site and web-based training available
3) Other Confidential Relationships
- Credit Card Merchant Services
b. Statement Processing Services
c. Additional Ancillary Services
d. In-House Dispensing Services
e. ICD-10 Coding Services
3.3 ADDITIONAL ADD-ON OPTIONS
Quest Consulting Services can provide through its affiliates, the following additional services to help you in the initial phases of your business:
Medical Billing Offshoring – For a fee not to exceed $1,400 per full time employee, Quest Consulting Services will provide a dedicated English speaking offshore resource to Participant. Dedicated Employees can be responsible for any or all of the following tasks: Data Entry – Completing Demographic Entry and Charge Entry Payment Posting – Posting Payments, Zero Pays, and Capturing Denials Accounts Receivable – Working Denials, Calling/Checking on Claim Status on outstanding accounts.
3.4 MARKETING MATERIALS
- BillNow | EMRNow practice questionnaire
- Downloadable copies of all marketing letters, flyers, faxes, press releases, scripts, proposals, cover letters, and PowerPoint presentations
- Certificate Acknowledging you as a Certified Revenue Cycle Consultant from The American Academy of Revenue Cycle Consultants “AARCC”.
4.1 Learning Outcomes
Some of the items you should feel comfortable with at the conclusion of training include:
- Medical Billing Business Basics
- The fundamentals of being profitable in your practice management business
- How to obtain your first account in your first 90 days
- How to obtain leads through referral sources within your community
- Clear understanding of the enrollment, day-to-day billing/coding, and invoicing processes once you have contracted with your first client
Since learning is highly variable based on the participant’s efforts, the statements above cannot be guaranteed.
The strategies and recommendations provided by Quest Consulting Services are ONLY suggested best practices. Participant understands and agrees that all recommendations do not need to be taken into consideration for their own business.
Customer is interested in starting their own Medical Billing Business and has selected Quest Consulting Services, Inc., (“Training Center”), to provide on-line training to assist Customer in receiving the knowledge and education necessary to start such business. Customer and Training Center agree that Training Center is not an accredited college or university and that Training Center will not be issuing any type of degree at the conclusion of the program.
Customer and Training Center agree that the effective date of this agreement is the date in which Customer completes the on-line purchase of the Training Center’s course. The agreement shall be on-going and
1. Entire Agreement. This Agreement, including all Schedules hereto, constitutes the entire agreement between the Parties and supersedes all prior and contemporaneous discussions, understandings and writings by and between the Parties and relating to the subject matter hereof. None of the terms of this Agreement shall be deemed waived by either Party or amended or supplemented unless such waiver, amendment or supplement is specified in a written amendment to this Agreement that is signed by both Parties.
- Assignment. This Agreement shall be binding upon and inure to the benefit of each Party and their respective heirs, successors and permitted assigns. Customer may not assign, transfer or pledge this Agreement, or any interest, right or obligation herein, in any manner, without the prior written consent of Training Center. Any attempt to assign or otherwise transfer this Agreement in violation of this Section is voidable by Training Center.
3. Independent Contractor. Training Center and Customer are independent contractors and this Agreement shall not be construed to create any employment, partnership, joint venture, or agency relationship between the Parties or to authorize either Party to enter into any commitment or agreement on behalf of or binding upon the other. Subject to the confidentiality and patient privacy provisions contained in this Agreement, Customer understands and agrees that Training Center shall be free to contract to provide similar services for other customers while under contract with Customer.
4. Severability. If any provision hereof is declared invalid or unenforceable by any arbitrator or any court of competent jurisdiction, such provision shall be ineffective only to the extent of such invalidity or unenforceability, so that the remainder of that provision and all remaining provisions of this Agreement will continue in full force and effect.
5. Force Majeure. Neither Party shall be in default by reason of any failure in performance of this Agreement if such failure arises, directly or indirectly, out of causes reasonably beyond the direct control or foreseeability of such Party, including but not limited to, computer or telecommunications equipment or software failures, default by subcontractors or suppliers, acts of God or of the public enemy, domestic or foreign governmental acts, labor, fire, flood, epidemic, strikes, and/or freight embargoes.
- Construction. The headings of the paragraphs of this Agreement are for convenience only and shall not be a part of or affect the meaning or interpretation of this Agreement. The Parties acknowledge and agree that they have had the opportunity to fully negotiate this Agreement and that, as such, this Agreement should not be read more or less favorably for either Party.
7. Counterparts. This Agreement may be executed (including, but not limited to, by facsimile or electronic signature) in two or more counterparts, with the same effect as if the Parties had signed the same document. Each counterpart so executed will be deemed to be an original, and all such counterparts will be construed together and will constitute one and the same instrument.
8. Choice of Law; Enforcement. The validity and construction of this Agreement shall be governed by, subject to and construed in accordance with the laws of the State of Florida, and the exclusive jurisdiction and venue for all disputes related hereto shall be in Orlando, Florida (if such dispute is subject to arbitration as set forth below) or, if injunctive and/or other equitable relief is sought, in the appropriate state or federal court in Orange County, Florida. The party not prevailing shall agree to reimburse the other party all costs and expenses incurred by prevailing party in enforcing any provision of this Agreement, including, without limitation, any expenses of arbitration, court costs and reasonable attorneys’ and paralegals’ fees.
9. Dispute Resolution. In the event of a dispute between Training Center and Customer where the Parties are unable to reach a mutually agreeable resolution, the dispute shall be submitted to binding arbitration under the expedited commercial arbitration rules of the American Arbitration Association then in effect; provided, however, that either Party shall be entitled to avail itself of injunctive and other equitable powers of a court of appropriate jurisdiction located in Seminole County, Florida and the Parties agree to submit to the personal jurisdiction of such courts. Arbitrations shall take place in Orlando, Florida. There shall be one (1) arbitrator mutually agreed to by both Parties (or in the event the Parties are unable to agree on a single arbitrator, each Party shall pick one (1) arbitrator and the chosen arbitrators shall choose a third arbitrator). The arbitrator(s) shall have experience in the area of the dispute. After the hearing, the arbitrator(s) shall decide the controversy and render a written decision setting forth the issues adjudicated, the resolution thereof and the reasons for the award. The award of the arbitrator(s) shall be conclusive.
10. Term and Termination. This agreement shall remain in effect for one (1) year. After the initial term, the Customer may extend the term by purchasing additional support or an advanced course/program. Upon termination, neither Customer nor Training Center shall be in debt to each other for any reason. All support and materials provided throughout the course shall remain the property of Customer. On-line access to the program is granted only through the term of the agreement.
11. Non-solicitation. Customer agrees that it shall not contract with or hire any Training Center employee during the Term of this Agreement and for a period of two (2) years thereafter without the prior written consent of Training Center
12. 14 Day Guarantee. Training Center’s money back guarantee ends immediately after completion of the 3rd module OR 14 days from the date of purchase (whichever is first). A processing fee in the amount of $499 will be deducted from the total purchase price. Once issued, a refund can take up to 30 days to reflect on your credit card or bank statement depending on the financial institution. If for any reason Customer wishes to cancel their engagement with Quest Consulting Services, Customer must make such request in writing via mail and request must be received no later than 14 days from the date of purchase.
13. Address for Correspondence. All notifications should be sent to:
Quest Consulting Services, Inc.
933 Lee Road Suite 200
Orlando, FL 32810